Dear Sir or Madame,
We are monitoring the ongoing development of the COVID-19 (Coronavirus, SARS-CoV-2) pandemic. Like all of you we receive the updates on the growing global impact of this pandemic and we are saddened by the tragic loss of lives and humans who have been sickened by this virus.
We thank and support* all the people in the scientific and health industry that provide care to those affected and are eagerly working on the development of any counter-measures.
As the situation continues to change rapidly, our top priority remains the health, safety, and well-being of our employees and customers.
We are following the news and communications from the authorities to make the best decisions for each situation. We will provide updated information as it is available.
We thank you for your patience and please take care of yourselves.
*As a PLA user you have access to our inhouse statistical and scientific support team (mathematicians, biostatisticians and (bio-)chemists).
How to reach them?
1) Log in or register at our support portal: support.bioassay.de
2) On the right side, click 'New support ticket'
3) Fill out the 'Submit a ticket' form
4) Click 'Submit'
To check your ticket status, on the right side, click “Check ticket status”