Dear Sir or Madame,
As a PLA user with an active PLA Support Contract you have access to our in-house Support Team (support.bioassay.de). Our support service includes technical, installation support, statistical and scientific support. Within one business day, the team will contact you and is going to support you in solving your issue.
But did you know that you can use our brand-new Help Center to find instant answers to questions regarding installation and use of PLA 3.0? Our goal is to provide you with the information you need at the time you need it and thus we created a series of guides and tutorial videos.
Our guides contain background information and in-depth descriptions of PLA 3.0 concepts, focusing on different audiences such as users and administrators. Our tutorial videos visualize some common use cases and guide you through step by step.
Feel free to visit our Help Center from time to time. We keep adding new materials to improve your experience with PLA 3.0. You can also follow our YouTube Chanel. Once you subscribe to our channel, any newly published tutorial video will show up in your Subscriptions feed.