As a PLA user, you have access to our support portal at support.bioassay.de. It is a user-friendly ticketing system that helps us to work on your support requests quickly and effectively, making sure you get the right answer in a short period of time.
Signing up and logging in
In order to submit tickets to our support team, we kindly ask you to sign up first. On the start page of the portal, just click on "Sign up with us".
You will then see a form where you have to enter your name and your e-mail address. Please make sure both are spelled correctly, as our support portal is open to PLA users only and we will refuse to grant access to people who register with fake names or e-mail addresses.
After entering the CAPTCHA code (to verify you’re a real human being and not a bot) you will receive an activation e-mail with a link. Please click on that link.
It leads you to a webpage where you can choose a password for your account.
Once you registered, you can log in whenever you want, using your e-mail address and your password. Alternatively, you can log in with your login credentials from Google, Facebook or Twitter.
As a registered user, you may submit new support tickets by logging in and then clicking on "New Support Ticket".
You will then see a form to submit your ticket. Please fill all the required fields. In general, it is a good idea to provide us with all the information we need to work on your issue. You may also add files, such as screenshots, PDF or Excel files, to your ticket. When you're done, click the orange button to submit your ticket.
You will receive an e-mail notification for every ticket you submit.
Checking The Status of Your Tickets
Checking the status of tickets submitted earlier is only possible when you are logged in.
In many cases, checking the ticket status is not necessary because you will receive e-mail notifications whenever the status of one of your tickets changes. But in case you would like an overview, you can check the status of your tickets right in the support portal.
Click on "Check ticket status" to see a list of all the tickets you submitted. Possible status are: Open, Pending, Resolved and Closed. You can also see the exact time and date when the ticket was submitted and can take a look at the details of the ticket.
Please let us know if you have any question about the PLA Support Portal.