What do you think support for a biostatistical analysis software should comprise? Does it start with installation support and end with technical support? We don't think so.
We have therefore established the PLA Support Contract. Every purchased PLA product comes with an initial PLA Support Contract for the first 12 months. Our Support Contract includes free updates and upgrades to your licensed products. This includes updates and upgrades to PLA itself, but also to add-ons such as the Dose-Response Analysis Package, the Biological Assay Package and Data Acquisition Modules.
Besides this, an active PLA Support Contract gives you access to our statistics and science support team. The target response time of our in-house mathematicians, biostatisticians, and (bio)chemists is one business day.
By default, the Support Contract does not extend automatically but before it expires, we will contact you with a quote for its renewal. If you let the Support Contract expire, the benefits above are no longer available.
Read more about our PLA Support Contract.
If you have any further questions, please contact our Support Team.