Dear Sir or Madam,
What do you think support for a biostatistical analysis software should comprise? Does it start with installation support and ends with technical support? We don't think so.
We have therefore established the PLA Support Contract. Every purchased PLA product comes with an initial PLA Support Contract for the first 12 months. Our Support Contract includes inhouse statistical and scientific support by a team of mathematicians, biostatisticians and (bio-)chemists. Their target response time is one business day.
Besides this, an active PLA Support Contract entitles you to get free updates and upgrades to your licensed products. This includes updates and upgrades to PLA itself, but also to add-ons such as Bioassay Packages and Data Acquisition Modules.
By default, the Support Contract does not extend automatically but before it expires, we will contact you with a quote for its renewal. If you let the Support Contract expire, the benefits above are no longer available.
Read more about our PLA Support Contract.
If you have any further questions, please contact our Sales Manager Tanja Farrenkopf via email.
Mathias von Gellhorn