In our last newsletter, I wrote about our Help Center that has the goal to provide you with the information you need at the time you request it. But what if you require further support?
Did you know that all PLA users have access to our PLA Support Portal? Even if your support contract is not active, you can get 1st level support with a target response time of 5 business days.
1st level support means technical support and installation support. With an active Support Contract, you enjoy the entire range of benefits (see all benefits here) including 2nd level support. This includes statistical and other scientific support by a team of biostatisticians and (bio-) chemists. You will benefit from priority support and a much shorter target response time (1 business day).
We have a user-friendly ticketing system (PLA Support Portal) that helps us to work on your support requests quickly and efficiently, making sure you get your answer within a short period. Read more about our PLA Support Portal.
We also know that familiarizing yourself with our software is key to speeding up your daily work and lessening your workload. To support you in working smarter, we offer various PLA 3.0 Trainings.