Support your PLA environment with confidence


A current PLA Support Contract gives you access to technical, product-related and quality support for the PLA licenses and add-ons covered by your contract. It helps you maintain a supported PLA environment and gives you access to the relevant Stegmann Systems expertise when questions or technical issues arise.
 

Qualified technical support

Support for installation, licensing, configuration and operation, plus guidance on known solutions, workarounds and relevant product documentation.

Standard target: a qualified initial response within one Business Day.

Access the relevant SSY Expert Team

Access the relevant Stegmann Systems experts for your support case, including biostatistical expertise where a specific issue requires it and falls within our product responsibility.

Keep your PLA software up to date

Access supported PLA releases, updates and upgrades included for your existing licensed product scope - helping you keep your PLA environment aligned with currently supported software versions.

Support for regulated and validated environments

Access relevant technical and security-related product information, available documentation and expert assistance for regulated and validated environments.

Quality, QMS and GxP Audit Support: product-related support for reasonable Quality, QMS and GxP audits is included for customers with a current PLA Support Contract.

Keep your PLA products covered

Keeping your PLA licenses and add-ons covered by a current Support Contract ensures continued access to the support services and benefits above. If you have questions about your current Support Contract, would like to review which PLA products are covered or would like to discuss your support options, please contact our Sales Team.

Contact Sales