Did you know that PLA users with an active Support Contract have free-of-charge access to our 1st and 2nd level support?
1st level support includes technical and installation support. 2nd level support includes statistical and other scientific support by an in-house team of biostatisticians and (bio-) chemists. With an active Support Contract, you will enjoy the entire range of benefits (see all benefits) including priority support and a target response time of 1 business day.
How can I get support?
Via our Support Portal. It is a user-friendly ticketing system you can access via support.bioassay.de, allows us to work on your support requests quickly and efficiently, ensuring you get your answer within a short period. Read more about our Support Portal.
Besides, we know that nearly every user can simplify and speed up their daily workload by getting more familiar with our software. To support you in working smarter, we offer our PLA 3.0 Trainings and Workshops. With an active Support Contract, you even benefit from discounted training rates. Check dates and read more about our Trainings and Workshops.
If you have any further questions, please contact our Sales Team.