Newsletter - 21.06.2021

As you surely know, the PLA software includes access to our in-house statistical and scientific support team* (mathematicians, biostatisticians, and (bio-)chemists) with a target response time of one business day. But how to use our portal?
^{* active Support Contract required}

To reach our support team, we implemented our simple and user-friendly support system that makes sure you get your answer within a short period.

How to open a ticket?
1) Log in or register at our support portal: support.bioassay.de
2) On the right side, click 'New support ticket'
3) Fill out the 'Submit a ticket' form
4) Click 'Submit'

How to check your ticket status?
1) Log in at our support portal: support.bioassay.de
2) On the right side, click 'Check ticket status'

How to answer, comment, or ask a follow-up question?
1) Log in at our support portal: support.bioassay.de
2) On the right side, click 'Check ticket status'
3) Select the ticket in question
4) Scroll down to the end of your ticket and click 'Click here to reply to this ticket'
5) Write your answer, comment, or question
6) Click 'Reply'

If you have a question, please contact our Sales Team.

Best regards
Mathias von Gellhorn
Marketing Manager

Stegmann Systems GmbH, Raiffeisenstr. 2, 63110 Rodgau, Germany
Phone: +49 (6106) 77010-0, Fax: +49 (6106) 77010-190
www.stegmannsystems.com