What do you think support for a biostatistical analysis software should comprise? Does it start with our Help Center and end with technical support? We don't think so.
Therefore, we established the PLA Support Contract. Every purchased PLA product comes with an initial PLA Support Contract for the first 12 months. The Support Contract includes in-house statistical and scientific support by a team of mathematicians, biostatisticians and (bio-)chemists. Their target response time is one business day.
Besides this, an active PLA Support Contract entitles you to get free updates and upgrades to your licensed products. This includes updates and upgrades to PLA itself and add-ons such as the Biological Assay Package and Data Acquisition Modules.
By default, the Support Contract does not extend automatically, but we will contact you with a quote for its renewal before it expires. If you let the Support Contract expire, the benefits described above are no longer available.
Read more about our PLA Support Contract.
If you have further questions, please contact our Sales Team.